How we protect your information

Every chat, message and uploaded file is stored against the account that created it, and the system blocks other customers from seeing it. This protection is built into where the information is stored, not just what appears on screen.

Files go into private storage linked to your account. Links stop working after a short time, so an old copied link cannot be used. We also limit file types and sizes.

Information is scrambled while it travels to us and while it is stored. Regular backup copies are protected in the same way.

Access to customer records is limited to team members who need it, granted through a separate list that only the person in charge can change. We keep a record whenever a team member opens or changes a customer record.

The private details used to run our AI, email and data services stay on our secure systems. They are never sent to your browser or written into the public parts of the site.

If information may have been exposed, we stop the problem, check what happened, tell the right authority within 72 hours when required, and tell affected people what happened and what to do. Report a security concern to andy@poppinsgtone.co.uk; we'll acknowledge within two working days. We will not take action against anyone who honestly reports a real problem.

Use a strong password that you do not use anywhere else. Turn on an extra sign-in check when offered. Do not paste passwords, card numbers or other people's sensitive details into the chat.